Important information for ordering your Napoleon Premium Fire electric fireplace

How do I order my Napoleon Premium Fire electric fireplace?

Ordering in our online shop is very easy. First, create a customer account with us. Orders are also possible without customer account. We still need a few details from you for your purchase (for instance name, address and telephone number). Once you have chosen a Napoleon Premium Fire electric fireplace, place your order in the shopping cart and confirm it.

Can I change my order afterwards?

You can change your order if the goods have not yet left our warehouse and you have not yet received a shipping confirmation.

Can I cancel my order?

You can cancel your order if the goods have not yet left our warehouse. If your order is already on its way to you, you can send it back to us after receipt with a completed return form. For more information, please contact: eu.premiumfire@napoleon.com